Refunds & exchanges
I describe each item of pottery carefully, so please read descriptions for dimensions, sizes, usage and care instructions. Please check you are happy with the dimensions in the listing before placing your order.
If you are not completely happy with an item received please do get in touch. I accept returns and exchanges. Contact me within 7 days of delivery and ship items back within 14 days of delivery.
If you would like to return an item that is not suitable please let me know. If any item is returned in a non-resalable condition (if it gets broken on it’s return journey) a refund won’t be able to be issued, so please ensure it is packaged very carefully. Buyers are responsible for return shipping costs.
I want you to be entirely happy with your pottery, and I will do my best to make sure you are happy with your experience of buying my work. Please contact me at firstname.lastname@example.org with any issues and be sure we will find a satisfying solution.